Customer Service

Missingink takes your service seriously. We believe in producing a quality product and delivering it on time with top-notch customer service – every time.

  • I placed an order and it hasn't arrived yet
  • If it's been the number of days of your selected delivery method, plus one day, contact our customer service team below. We'll get you sorted out in a jiffy.
  • I placed an order, how can I find the tracking information on it?
  • Once your order has shipped, you'll receive an email with your tracking information. Tracking e-mails go out around 4PM CST. You might want to check your SPAM folder if you don't see a tracking e-mail around that time. You can also login to your store account and view your tracking info. If its been more than 48 hours since you placed your order, contact our support team below and we'll get you all squared away.
  • I received my order, but it wasn't what I ordered, was damaged, or there was another issue with it
  • Contact our support team below and we'll get you all fixed up.
  • I received my order and I need to exchange for a different size or color.
  • You will find an exchange form printed on the back of the packing slip that came with your order. Just fill out the exchange form and ship the product back to us and we'll gladly exchange the item for you.
  • Does Missingink ship worldwide?
  • Yes Missingink ships products worldwide. Shipping rates are calculated at checkout based on the weight, shipping address and shipping method you select before you enter any credit card information.
  • I just tried to place an order and it failed to process. I just looked at my online credit card statement and see the charge. What's up?
  • If a transaction fails it's referred to as a ghost transaction. Your bank allocated funds to your credit card account for the purchase. Missingink did not transfer the funds allocated because something was entered incorrectly. Common issues are a typo in the card number or the billing address you entered does not match what your credit card company has on file.

    The ghost transactions will simply disappear off your Online statement in a few days since we did not transfer any funds.
  • How do I access my digital downloads?
  • Any digital files purchased in the store reside in your store account. Just go back to the artists store and click on the Manage Your Account link at the bottom of the store page. Here you can login to your account and download your files. You can download the files as many times as you like for 1 full year.
  • Can I make a purchase with a Gift Card?
  • You cannot use gift cards to make a purchase. Our system checks for a valid billing address and since gift cards do not have a billing address the transaction will fail.
  • I'm having trouble checking out. What am I doing wrong?
  • Here are some things to try.

    1 - Quit your web browser and open the browser program again. Go back to the Online Store and refresh the page and begin shopping again.
    2 - When checking out make sure your billing address matches exactly with what your credit card company has on file for your card. If it does not match exactly the order will not process.
    3- After filling out all of the info required on the "Checkout" page you must click on the "Review Order" button at the bottom of the checkout page. This will open the final page of the checkout process where you will confirm all of your order info. Click the "Submit" button and your order will be processed and a conformation page will be displayed with your order number.

    If that doesn't fix the problem give us a shout and we’ll get you taken care of.

Contact Customer Support

Questions about your store?

Looking for information about managing your store? Click here to view our store owner's support area. Store Support